I’ve been a Citibank customer for years. I’ve never had any real problems with them, though recently their account structures have changed, such that in a month or so I’d have to hold $15,000 in my accounts in order to avoid any fees.
Fortunately, there are alternatives, and I’ve been a member of a particular Internet-only bankfor a couple months now. To me, the difference is night and day: I have an ATM card which I can use anywhere without fees. My savings rate is four times what I was getting with Citi. Comparatively, the new solution is ages ahead in their online banking solution.
I’ve been pleased enough that I walked into my local Citibank and closed my accounts there. Citi has also had a pretty bad record in terms of government bailouts and managing their money. I can’t believe that they, Bank of America, and other big players can’t continue to do business without stupidly raising debit card fees and requiring huge amounts of cash on deposit.